White-Rodgers Connect

Work Smart with White-Rodgers Connect

Take the guesswork out of configuration and diagnostics for hundreds of service calls with the innovative White-Rodgers Connect app and universal heating controls. No more fiddling with dipswitches or counting flashing LEDs to diagnose fault codes. The app is preloaded with OEM default settings to save you time on installation.

App Tutorial

White-Rodgers Connect is a revolutionary app that allows a mobile device to communicate with a White-Rodgers control. With White-Rodgers Connect, configuration and diagnostics are simple and hassle-free. In fact, configuration can be completed without power applied to the control, which means it can be done from the comfort of the service truck – connecting convenience and install like only White-Rodgers Connect can.

HVAC installation just got easier

White-Rodgers Connect utilizes Near Field Communication (NFC) technology to connect a compatible mobile device to a compatible White-Rodgers Control. Simply open the app, tap on “Connect to Control”, and place your device’s NFC antenna in contact with the NFC antenna on the White-Rodgers Module.

HVAC installation is now at the touch of your mobile device.

Compatibility

Android 8 (or newer) or iOS 13 (or newer)
Device and control must be NFC compatible. Click here for list of tested devices.
- iPhone 8 and above
- Most Android devices

Connecting to NFC

Make sure NFC is turned on in device's settings
Remove metal phone cases to connect to NFC
Keep the mobile device's NFC antenna in contact with the NFC marking on the White-Rodgers control until the checkmark appears View Video

Convenient Performance

App can be used without Wi-Fi or cell service
Connects with or without power applied to control
No login required

White-Rodgers Connect should only be used by licensed HVAC contractors.

App Navigation

Configuration

Quick and simple configuration, even prior to install.

Share - tap to send or save a report of the data currently shown in the app.
Parameter Description - tap arrow to view a description for each parameter.
Parameter Setting - pink text shows current selection for each parameter on the module.
Update Control - once all changes are complete, tap on “Update Control” and place device in contact with the NFC antenna on the White-Rodgers module. Keep device steady until the check mark appears in the app.

View Video

Status

Receive valuable information about the status of the HVAC system you are servicing.

Data is current up to the last NFC connection made between the app and the control.

Diagnostics

Review and diagnose fault codes quickly and accurately.

Error Description / Troubleshooting Tips - tap the information icon next to each fault to view a detailed description of the error and receive troubleshooting tips.
Error History - faults are stored in the error history of your control for up to 14 days.
Clear Error History - tap "Clear Error History" to clear the controls' fault history.

View Video

About

Access quick links to product information and technical help resources.

FAQ

1. Where is the NFC Antenna on my Apple Device?

For Apple devices, the NFC antenna is typically located near the top edge on the back of the device.

2. Where is the NFC antenna on my Android device?

For Android, the NFC antenna is typically located near the middle on the back of the device.

3. Where is the NFC Antenna on the White-Rodgers All-Spark Ignition Module?

On the All-Spark Ignition Module, the NFC Antenna is in the middle of the control, indicated by the NFC marking on the cover label.

4. How do I use NFC to connect my device to the All-Spark Ignition Module using White-Rodgers Connect?

In White-Rodgers Connect, there are three places for you to connect through NFC:

On the homepage, tap "Connect to Control"
In the Configuration tab, tab "Update Control"
In the Diagnostics tab, tap "Clear Error History"

Once any of these operations are tapped, place the NFC antenna of your device in contact with the NFC antenna of the control and keep your device in this location without moving until either a check mark appears or the screen changes on the App.

5. Why doesn’t White-Rodgers Connect work with iPad Tablets?

iPad tablets do not have an NFC antenna included on them.

6. Do I need to keep my device in contact with the White-Rodgers control at all times while using White-Rodgers Connect?

Once the screen changes and the app confirms the NFC connection was successful, you can pull your device away from the control to use the app. To complete another NFC connection, you must place the device again in contact with the control.

7. What steps can I take if White-Rodgers Connect fails to connect to my All-Spark Ignition Module?

First ensure you are using a compatible NFC device. You can check manufacturer specifications to determine if your device has NFC capability.

If you are confident your device has NFC capability:

For Apple: Make sure of the following:
- There is no magnetic or metallic strip on the back of the device where the NFC antenna is located (remove your device cover first and then re-try).
- When trying to connect or update, the device is held in the proper location (see Question 4) without moving until the screen changes or the check mark appears.

For Android: Make sure of the following:
- NFC is turned ON in settings.
- Tap “Connect to Control” before the device has been placed in contact with the NFC antenna on the control.
- There is no magnetic or metallic strip on the back of the device (remove your device cover first and then re-try).
- When trying to connect or update, the device is held in the proper location (see Question 4) without moving until the screen changes or the check mark appears.

8. Who is the White-Rodgers Connect App intended for?

Only licensed HVAC contractors should use the White-Rodgers Connect App.

9. Can I update an All-Spark Control with parameters read from a different All-Spark control?

No. Currently users can only Read and Write to the same All-Spark control.

10. What can I do if White-Rodgers Connect is not able to connect with a control again after an unsuccessful control update?

Please power on the control for at least 15 seconds and try again.

11. Should I take my Android device away from the control after my phone vibrates the first time?

No. Please hold the device steady until the screen changes or the check mark appears.

12. What version operating system does my Apple iPhone need to use White-Rodgers Connect?

iOS 13 or newer.

13. What version operating system does my Android device need to use White-Rodgers Connect?

Android 8.0 or newer.

14. Does White-Rodgers Connect require a login, a WiFi Connection or Cellular service to use?

No, once downloaded onto your device, White-Rodgers Connect does not require a Wi-Fi connection or cellular service. The app does not ask for a username or password to use.

15. What mobile devices does White-Rodgers Connect work with?

Your mobile device must be NFC compatible. White-Rodgers Connect works with iPhone 8 and above with iOS 13 or newer and most Android devices with Android 8 or newer. Click here for a list of devices that have been compatibility tested with White-Rodgers Connect.

16. Does the Auto-Set feature work with all furnace control modules?

The auto-set feature works with hundreds of pre-loaded part numbers.

All-Spark Intermittent Pilot / Direct Spark Ignition Module

The White-Rodgers All-Spark ignition module (50D50U-843) is configurable for both 24V intermittent pilot and direct spark ignition systems. When paired with the White-Rodgers Connect app your job will be easier and faster than ever before.

Learn More